Delivery
Shipping methods:
- Pickup from showroom in Moscow.
- Delivery by 1st class post service.
- SDEK delivery to the pickup point or to the door.
- Boxberry delivery to the pickup point or to your door.
- EMS Shipping
Delivery outside Russia:
It is carried out through the EMS-express service.
All taxes and customs fees after crossing the border are paid by the Customer.
Delivery terms:
Estimated delivery time by post service in Russia 5-14 days (depending on the region).
International delivery 3-10 days depending on customs work.
Important!
The brand is not responsible for the work of postal and transport companies, including for failure to meet delivery deadlines. Delivery times depend on the accuracy of the work and the workload of the mail or transport company. It is only possible to inform about estimated delivery times. Failure to comply with delivery dates due to force majeure circumstances beyond our control and beyond our control does not impose liability on us.
Payment
Payment Methods:
- Bank transfer;
- Online payment by bank card — Visa, Mastercard, Maestro, Mir;
- UMoney Wallet;
- Webmoney;
- Alpha Click;
- Sberbank Online.
Is online shopping safe?
Internet payments are processed by “Tinkoff Bank” service, which works via the HTTPS protocol, encrypting payment data, and it passes security checks using the Visa and Mastercard (PCI DSS) standards every year.
Order and Refund
How to place an order?
To place an order, it is advisable to measure your parameters: bust, underbust, waist and hips, and correlate it with our dimensional grid to avoid choosing the wrong size.
Placing an order on the website you can specify your wishes in the comments to the order.
Do I need an account to place an order?
Yes, you do.
Who can I contact if I have questions about ordering or sizing?
For any questions you can contact us +7(903)599-2990 (WhatsApp or Telegram), or by email.
How do I track my order?
After sending the order our manager will provide you with a track code by which you can track your order.
How can I cancel or change my order?
You can cancel a purchase or change an order at any time before it is shipped.
In case you need to cancel or change your order, please contact us +7(903)599-2990.
How can I return an item?
According to the Law of the Russian Federation “On Protection of Consumer Rights” as amended by Government Decree No. 1222 of October 20, 1998, underwear and hosiery are included in the “List of non-food products of good quality” that cannot be returned or exchanged for similar models of other sizes, shapes , dimensions, styles, colors or equipment, when buying in an offline store.
The exchange or return of goods upon remote purchase is carried out only on condition that the goods have not been used, the presentation, consumer properties, as well as all protective tags and seals have been preserved.
Please note that requests for returns, exchanges or defects are considered within 7 calendar days from the date of receipt of the goods by the buyer.
In the event of an exchange or return of an order for any personal reasons (did not like it, the size did not fit, changed your mind), the delivery fee is paid by the Customer. In the unlikely event that a product is defective, we will immediately replace the relevant items and deliver the order, incurring all logistics costs.
Return is possible by post or delivery services.
Contact phone +7 (903) 599-2990